What is Chargeback?
Chargeback is a billing and payment term commonly used in freelance, contractor, and B2B contexts. It defines when payment is expected after an invoice is issued. Understanding chargeback helps freelancers and small business owners set clear payment expectations with clients and maintain healthy cash flow.
What Is Chargeback?
Chargeback is a payment term used in invoices and contracts that specifies when a client is expected to pay for goods or services received. Payment terms like chargeback are a critical part of any freelance or B2B agreement — they set clear expectations, prevent misunderstandings, and help you manage your cash flow effectively. Whether you're a solo freelancer sending your first invoice or a growing agency negotiating contracts with corporate clients, understanding chargeback is essential for maintaining healthy business relationships and predictable income.
Why Chargeback Matters for Freelancers
Payment terms are more than just administrative details — they directly impact your cash flow, your ability to pay your own bills, and the sustainability of your freelance business. When clients pay late, freelancers often bear the burden of covering expenses without income. Understanding chargeback helps you: - Set clear expectations upfront — before any work begins - Follow up professionally when payments are late - Plan your cash flow based on known payment timelines - Negotiate better terms when necessary
Common Use Cases
1. Freelance service contracts 2. B2B invoicing and payments 3. Contractor agreements 4. SaaS and software subscriptions
Examples of Chargeback in Action
- A freelancer sends an invoice with chargeback terms to a client. - A small business uses chargeback to define payment expectations in their service agreement. - A contractor includes chargeback in their contract to ensure predictable cash flow.
How to Include Chargeback in Your Invoices
When creating invoices, always include the payment term clearly in the invoice header or footer. For example: > Payment Terms: Chargeback > Due Date: [Calculated based on invoice date] This protects you legally and sets clear expectations with your client.
Tips for Managing Payment Terms
1. Always put payment terms in writing — in your contract, not just on the invoice 2. Send invoices immediately — the sooner the client receives it, the sooner they can pay 3. Use automated reminders — follow up at 7, 14, and 30 days before the deadline 4. Negotiate wisely — if a client insists on unfavorable terms, consider requesting a deposit 5. Track everything — use invoice management software to monitor which invoices are outstanding
Chargeback vs. Other Payment Terms
Understanding how chargeback compares to other common payment terms helps you choose the right one for each client relationship: | Term | Payment Window | Best For | |------|----------------|----------| | Due on Receipt | Immediate | Urgent work, trusted clients | | Net-15 | 15 days | Small transactions, repeat clients | | Net-30 | 30 days | Standard B2B, freelancers | | Net-60 | 60 days | Enterprise clients, long projects | | 50/50 | 50% upfront, 50% on completion | Large projects, higher risk |
The Bottom Line
Payment terms like chargeback are the backbone of healthy freelancer-client relationships. They protect your income, set professional expectations, and give you something concrete to reference when following up on late payments. Key Takeaways: 1. Chargeback defines when payment is expected after invoicing 2. Always include payment terms in writing — in your contract and on every invoice 3. Use automated reminders to stay on top of outstanding invoices 4. Don't be afraid to negotiate terms that work for your cash flow needs 5. Eonebill helps you track all your invoices and payment terms in one place — start your free trial to see how it works. Protect your business from chargebacks — Try Eonebill Free Ready to automate your invoicing workflow? Get started with Eonebill today and spend less time on admin and more time on client work. View Pricing → | Glossary Home → | Home →