Professional service terms

Free Coaching Contract Template

A formal service agreement for ongoing professional services. Defines service scope, SLAs, payment schedule, and termination terms. Edit the values on the left, preview the finished document instantly, and export it as a PDF without leaving the page.

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Service level agreements (SLAs)
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  • Cancellation policy included
  • Outcomes disclaimer
  • Session package terms
  • HIPAA guidance note

Everything a professional coaching practice needs

Coaching relationships have unique contractual requirements that general service agreements miss — session scheduling, cancellation enforcement, outcomes disclaimers, and the distinction between coaching and therapy. This template handles all of it.

What to include in a coaching contract

Coaching contracts serve two purposes: protecting the coach and setting clear expectations for the client. The best coaching agreements are honest about what coaching can and can't do — and that honesty builds trust.

  • Be explicit about what coaching is — and isn't — Coaching is not therapy. It's not consulting. It's not mentorship (necessarily). Your contract should define coaching as a client-driven process where the coach asks powerful questions and the client takes action. If a client comes to you expecting therapy for trauma, or consulting for business strategy, and you haven't clarified the distinction, you're heading for a dispute.
  • Your cancellation policy is your income protection — Coaches who don't enforce cancellation policies lose significant income to last-minute cancellations and no-shows. Define your policy clearly: how many hours in advance a session must be cancelled, what percentage of the fee applies for late cancellations, and whether you offer makeup sessions. Treat this like a business policy, not a personal favor.
  • Include a mutual termination clause — Either party should be able to end the coaching relationship with reasonable notice (typically 1-2 weeks). Define what happens to unused prepaid sessions — do they get refunded, or are they forfeited? Address this proactively rather than discovering the answer during an emotional client departure.
  • Clarify digital communication boundaries — Will you be available between sessions for quick questions via text or email? If so, define limits (response within 48 business hours, no crisis support). Clients who expect 24/7 access to their coach — without a retainer arrangement for that — will erode your time and energy.
  • Address package vs. session pricing clearly — If you offer coaching packages (e.g., 6 sessions for $1,800, save $300 vs. individual sessions), specify the expiry date for unused sessions and the refund policy. Common practice: packages expire 6-12 months from purchase, and unused sessions are not refunded — but this must be stated in writing.

Coaching industry data

  • $4.5B global coaching market (2024)
  • 70% of coaches report no-show issues

Without a written cancellation policy enforced consistently, coaches lose an average of 8-12 sessions per year to last-minute cancellations and no-shows.

Works for all coaching types

Life coaching, Executive coaching, Business coaching, Career coaching, Health coaching, Performance coaching, Relationship coaching, Spiritual coaching.

What to Include

  • **Session Terms & Scheduling** — Defines session frequency, duration (30, 60, or 90 minutes), format (video, phone, in-person), and scheduling process. Also addresses what happens if the coach needs to reschedule.
  • **Cancellation & No-Show Policy** — Establishes the advance notice required for cancellations (industry standard: 24-48 hours), what fees apply for late cancellations or no-shows, and how unused package sessions are handled.
  • **Outcomes Disclaimer** — Explicitly states that coaching is not therapy, counseling, or medical advice, that results depend on the client's own effort, and that the coach makes no guarantees about outcomes.
  • **Coach's Role & Boundaries** — Clarifies what the coach will provide (sessions, resources, support) and what they won't — specifically, that the coach is not responsible for the client's decisions or life outcomes.
  • **Payment & Package Terms** — Specifies session pricing, payment due dates, package discounts, refund policy for unused sessions, and what happens when a client stops paying mid-package.
  • **Confidentiality Protections** — Establishes that all client disclosures during coaching are confidential, with specific exceptions (threat of harm, legal requirements). Also addresses note-taking and coaching records.
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When to Use

  • Starting any new client project, regardless of size, to protect both parties and define expectations clearly
  • Formalizing ongoing retainer or service agreements with recurring clients
  • Entering subcontractor or vendor relationships where clear responsibilities, timelines, and payments must be defined
  • Protecting your intellectual property, capping revisions, and establishing legal recourse before any work begins
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Pro Tips

  • Never start work without a signed contract — even a simple one protects you from non-payment, unlimited revisions, and scope creep
  • Include a kill fee (typically 25–50% of the remaining project value) to compensate you if the client cancels after work has begun
  • Specify exactly how many revision rounds are included and your hourly rate for additional revisions — vague revision policies are a leading cause of freelancer disputes
  • Use an e-signature tool (DocuSign, HelloSign, or similar) — electronic signatures are fully enforceable in all 50 US states under the ESIGN Act and create a timestamped audit trail
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Frequently Asked Questions

Everything you need to know about contract-services contracts

Do life coaches and business coaches need a contract?
Absolutely yes. A coaching contract protects both you and your client. For you, it establishes payment terms, cancellation policies, and a clear scope of what coaching includes (and critically, what it does not). For the client, it defines your commitments, session formats, and confidentiality protections. Without a contract, you have no legal basis to enforce your cancellation policy or defend against a client who claims you "didn't help them." A written agreement also elevates your professional practice — clients who sign contracts take coaching more seriously and are more likely to do the work.
What cancellation policy should I include in my coaching contract?
The industry standard is 24-48 hours advance notice for cancellations. Sessions cancelled with less notice, or no-shows, are typically charged in full (or 50% of the session fee, depending on your policy). Some coaches use a "three-strike" policy where three no-shows trigger termination of the coaching relationship. Be explicit: what constitutes a cancellation (a Slack message? an email?), whether you offer makeup sessions, and whether you offer packages with a no-refund policy on unused sessions.
Should my coaching contract include an outcomes guarantee?
Never. No ethical coach should guarantee outcomes — coaching success depends entirely on the client's willingness to take action, their external circumstances, and factors entirely outside the coach's control. Your contract should include an explicit outcomes disclaimer stating that coaching is not a guarantee of specific results, that you are not a licensed therapist or medical professional, and that the client is responsible for their own decisions and actions. This protects you from clients who claim they didn't get "results" and demand refunds.
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